Every month, not just the first. Applied automatically, no code needed. Chart review only, no extra appointment.
At PlutoCare, we aim to make your experience simple, safe, and transparent. Please review our return and refund terms below:
1. Refunds After Consultation
Refunds are automatically processed if your treatment is deemed ineligible after your provider consultation.
Refund timing depends on your bank or payment provider and may take up to 7 business days to appear in your account.
2. Refund Requests After Approval
If you wish to cancel a treatment after it has been approved by your licensed provider, you must request a refund within 24 hours of approval.
Once a prescription has been submitted by your provider to our licensed pharmacy partners, we cannot accept refunds or returns due to strict safety and regulatory requirements.
3. Damaged or Defective Packages
If your order arrives damaged or destroyed, PlutoCare will help you submit a claim to the pharmacy partner on your behalf.
Please note: claim acceptance and resolution are at the sole discretion of the pharmacy partner, and PlutoCare cannot guarantee outcomes related to product quality concerns.
4. Contact & Support
If you need assistance with a refund or claim, please contact us at support@plutocare.us. Our team will review your request and guide you through the next steps.
