Got questions? We’ve got real answers
Have a question? We’re here to help.
Our FAQs are divided into categories so you can quickly find the answers you’re looking for. From shipping details to ketamine therapy, weight loss support, and more — we aim to make your experience smooth and self-guided.
FAQs
From how ketamine works to what to expect in treatment, here's everything you need to know — no fluff, no jargon.
FAQs
From how ketamine works to what to expect in treatment, here's everything you need to know — no fluff, no jargon.
Still have questions?
We're here to help — reach out and our team will get back to you shortly.
What Makes PlutoCare Different?
Most health and wellness options fall into one of three traps:
- Traditional healthcare (slow, outdated, and dismissive)
- Telehealth mills (overprescribed or flooded with filler)
- Wellness brands (all vibes, no science)
We’re none of those. We’re care that works — without the noise.
- Needle-Free, by Design - No IVs. No clinic visits. No painful injections.
Our treatments are intentionally needle-free because:
- More people start care when there’s nothing to fear
- There’s rotating injection sites, bruises, or discomfort
- It’s safer, faster, and fits into your day — not the other way around - No Bloodwork, Ever - Most lab panels are just a cash grab.
We’re not sending you out for unnecessary labs. We’re not charging you for a doctor to “review” results we’re not acting on.
- No inflated costs.
- No extra steps.
- No fake personalization.
- No waiting rooms.
You answer targeted questions, a licensed doctor reviews, and — if appropriate — treatment ships fast.
Who is a PlutoCare Customer?
We serve people with high standards and full plates:
Veterans. Parents. Operators. Caregivers. Creatives. Tech workers. Nurses.
People who don't have time to chase down prescriptions or guess which supplement works. People who want real answers, not wellness fluff.
What are PlutoCare's core pillars?
Three Dimensions of Mental Wellbeing
- Confidence - How you look, how you feel, how you show up.
Our treatments help you lead with clarity and conviction — in work, relationships, and daily life. - Vitality - Build a body that supports your ambition.
Whether it’s weight loss, energy, sleep, or recovery, we help you build a body that supports your lifestyle — not one that drags you down.
Sexual Wellness - Feel good, bond deeper, perform better.We offer discreet, easy-to-access care for desire, performance, and connection — because your sexual health is part of your mental health.
What does PlutoCare provide?
1. Mental Clarity through Ketamine therapy
Low-dose ketamine therapy designed to reduce anxiety, improve focus, and balance mood — without sedation, side effects, or clinical visits.
2. Physical Performance & Recovery through a combination of weight loss and Longevity treatments
Doctor-backed protocols for sustainable weight loss, hormone optimization, lean muscle, and energy support — real science, no mystery blends.
3. Sexual Confidence & Connection through our sexual health treatments
Private, effective care for performance, libido, and connection — because when intimacy thrives, so does everything else.
Can I purchase more than one treatment?
Absolutely. At PlutoCare, we view mental, physical, and sexual health as one connected system. You can stack treatments—whether for mental health, weight-loss, longevity, or sexual wellness—and they’re designed to work together. For example:
- Mental Health via ketamine therapy underpins every goal i.e. metabolism, motivation, relationships and can be paired with all our offerings.
- Longevity Protocols can eliminate side effects of weight-loss treatments, speed up fat loss, and preserve or even build muscle.
- Sexual and longevity protocols have been known to boost connection, confidence and energy!
How does PlutoCare work?
PlutoCare is a telehealth service that connects you with board-certified U.S. providers for needle-free, at-home treatments. After completing a brief online health questionnaire, you schedule a virtual consultation(for ketamine therapy only). Once approved, your personalized treatment—with all dosing instructions—is shipped directly to your address.
We will NEVER ask you for bloodwork or upcharge you for a doctor guided plan or membership fees. What you see is what you get. Straight forward, science back treatments, designed to fit into your life.
Does PlutoCare accept insurance?
PlutoCare accepts Apply Pay, Shop Pay, Google Pay, HAS/FSA plus all major Credit/Debit cards.
We do not bill insurance directly. However, you may be eligible to submit your itemized invoice to your insurance, HSA, or FSA for potential reimbursement. We recommend verifying your plan’s reimbursement policies in advance.
Is PlutoCare safe and legal?
Our pharmacies are licensed by the Texas State Board of Pharmacy (TSBP), accredited by the PCAB Pharmacy Compounding Accreditation Board, and LegitScript Certified
Is there a subscription or minimum commitment?
There’s no long-term contract. You can pause, skip, or cancel anytime—with no penalty—by logging into your account at least 5 days before your next shipment.
If you decide to stop, you simply stop—no “early termination” fees or catch-all clauses.
How does PlutoCare support veterans and first responders?
We offer a 20% lifetime discount on all services for veterans (active duty, retired) and first responders. Verification through ID.me or a similar service is required when booking your initial consultation.
How long until I receive my treatment?
Once your consultation and health questionnaire is reviewed and approved. Your prescription is sent directly to one of our pharmaceutical partners. Processing and shipping times can vary. Typically, we see our customers receiving their treatments within 3-5 days of approval.
Can I track my shipment?
Yes. When your order ships, you will receive a text or email with a tracking number directly from the pharmacy fulfilling your treatment. Locate your pharmacy via Patient Portal / Prescriptions. You can contact them for status updates at any time.
What if my package is lost or damaged?
- If the carrier marks your package as delivered but you haven’t received it, contact support immediately. We’ll open a claim directly with the pharmacy partner on your behalf.
- For damaged items, retain all packaging and contents, then reach out to support. We will work on your behalf with the pharmacy to resolve the issue.
Do you ship on weekends or holidays?
We process orders 24/7. However, most carriers do not deliver on major U.S. holidays. If you need your treatment by a specific date, plan accordingly and order well in advance
Can I change my shipping address after ordering?
Yes—if your order hasn’t shipped. Contact support within two hours of placing your order to update your address. Once the package is in transit, address changes cannot be made.
How discreet is shipping?
All packages are mailed in plain boxes from our pharmaceutical partners. Your invoice and shipping notifications use neutral language. Your treatment or RX will never be on the exterior of the box.
What is the refund policy?
We process refunds quickly and automatically for any treatment if deemed ineligible after your consultation. However, refund timing can vary based on your bank or payment provider, and it may take up to one week to appear in your account.
We cannot accept refunds for products that have already been processed by our pharmacies due to safety and regulatory reasons.
How do I request a refund?
Log into your PlutoCare account, go to “Help → Returns & Refunds,” and submit a request with your order number and reason. Alternatively, email refunds@plutocare.us. Expect a response within two business days.
What happens if I cancel after my kit has shipped?
If you refuse delivery or return the unopened kit it is not refundable due to safety and regulatory reasons.
Do you offer store credit?
Not at this time. All refunds will be processed and refunded to your payment method.
Still have questions?
We're here to help — reach out and our team will get back to you shortly.
Ketamine Therapy
- Peptides: Increase pulsatile growth hormone release—boosting tissue repair, lean muscle, and sleep quality.
- Nutraceuticals: Enhance cellular energy production and reduce oxidative stress.
- Peptides: Peer-reviewed studies show improved IGF-1, sleep architecture, lean muscle mass, and metabolic markers.
- Nutraceuticals: Backed by research on NAD⁺’s role in cellular longevity and antioxidant support.
Peptides:
Lean muscle/visceral fat reduction: 8–12 weeks
Hormone Optimization:
Mood/energy: 4–6 weeks
Stable levels:
10–12 weeks
Nutraceutical Bundles:
Long-term cellular support: 3–6 months
- Peptides: Mild water retention, transient headaches, or occasional nausea.
- Hormones: Possible skin irritation (topical), acne, or transient mood swings.
- Nutraceuticals: Rare gastrointestinal discomfort.
Your provider reviews all risks during your consultation.
Never. Plutocare will never ask for lab work. We offer controlled low dose topical treatments for our longevity offerings making them safe and effective for a broad audience and use type. Your physician may recommend you get labs for your own personal progress tracking and monitoring but they will never be required.
Yes. In many cases longevity protocols combined with weight loss boost efficacy and reduce side effects. Many patients safely stack peptides with weight-loss medications under provider guidance. Your provider customizes schedules and dosing to prevent overlaps and maximize synergy.
Longevity
- Peptides: Increase pulsatile growth hormone release—boosting tissue repair, lean muscle, and sleep quality.
- Nutraceuticals: Enhance cellular energy production and reduce oxidative stress.
- Peptides: Peer-reviewed studies show improved IGF-1, sleep architecture, lean muscle mass, and metabolic markers.
- Nutraceuticals: Backed by research on NAD⁺’s role in cellular longevity and antioxidant support.
Peptides:
Lean muscle/visceral fat reduction: 8–12 weeks
Hormone Optimization:
Mood/energy: 4–6 weeks
Stable levels:
10–12 weeks
Nutraceutical Bundles:
Long-term cellular support: 3–6 months
- Peptides: Mild water retention, transient headaches, or occasional nausea.
- Hormones: Possible skin irritation (topical), acne, or transient mood swings.
- Nutraceuticals: Rare gastrointestinal discomfort.
Your provider reviews all risks during your consultation.
Never. Plutocare will never ask for lab work. We offer controlled low dose topical treatments for our longevity offerings making them safe and effective for a broad audience and use type. Your physician may recommend you get labs for your own personal progress tracking and monitoring but they will never be required.
Yes. In many cases longevity protocols combined with weight loss boost efficacy and reduce side effects. Many patients safely stack peptides with weight-loss medications under provider guidance. Your provider customizes schedules and dosing to prevent overlaps and maximize synergy.
Weight Loss
- Oral Semaglutide - clinically equivalent to Ozempic/Wegovy.
- Oral Tirzepatide - clinically equivalent to Mounjaro.
Semaglutide/Tirzepatide: Regulate appetite, slow gastric emptying, and improve insulin sensitivity.
The active molecules in our semaglutide and tirzepatide compounds are the same as FDA-approved brands. We source generics from FDA-inspected, 503 A&B-compliant facilities.
Most patients lose 10–15% of body weight over 12–16 weeks when following your personalized diet and exercise guidelines. Individual results vary based on adherence and metabolism.
Common side effects for semaglutide/tirzepatide include nausea, mild gastrointestinal upset, and occasional headaches. Peptide side effects may include mild water retention and transient headaches. Your provider will adjust dosage as needed to minimize discomfort.
No. However, to optimize and accelerate outcomes, providers recommend a balanced, moderate-calorie diet and 150+ minutes of moderate exercise per week.
Sexual Health
Yes. We offer male protocols (erectile support and optimization) and female support like libido enhancers.
Oxytocin is a natural “bonding” hormone that enhances emotional connection, arousal, and orgasm quality.
Oxytocin works best alongside your main sexual health treatment to boost intimacy and reduce performance anxiety. It’s optional because not everyone needs that extra emotional lift, and you can use it only when you want a stronger bonding effect.
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